App help
How OneStepTwo notifications and reminders work
OneStepTwo Premium has two different notification tools for the Family admin and invited Guardians. Family event updates report activity logged by someone else. Potty reminders are optional local nudges based on the child and interval you choose.
By OneStepTwo
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Know when the controls are available
Notification and reminder settings require an active OneStepTwo Premium plan. On the free plan, the app shows the Premium offer and does not show these controls.
The Family admin and invited Guardians are eligible to use the controls. Caregivers can still log and view activity, but they do not receive family event notifications or use reminder settings.
Family event updates
Eligible Guardians can receive an update when another family member logs an event. Event updates are enabled by default for eligible members and can be changed per child in Settings.
Caregivers can log and view activity but do not receive these family event notifications. Delivery also depends on device permission, a valid device token and network service.
Potty reminders are a separate choice
Potty reminders start off until you choose to enable them. You can set the reminder interval for each child. The reminder is scheduled from the latest known event on that device.
A reminder is a convenience, not medical advice or a schedule the child must follow. Choose whether it helps your day and turn it off if it does not.
Pause reminders with snooze
Snooze pauses potty reminders for the current user across the family for the selected period. Short snoozes can be extended within the app’s limit, while a rest of today snooze ends on its own.
Snooze is stored on that device and does not change another person’s reminder choice. You can cancel it from Settings.
Sleep and break can pause the child’s reminders
When the child is marked asleep or on a break, potty reminders pause for that availability period. They can be considered again when the child is marked awake or the break ends.
Use these controls to reflect the child’s current state, not to infer a sleep or health problem.
If an update does not arrive
Check notification permission, the relevant child setting, the role on the family and the device connection. A notification can be delayed or not delivered by the operating system or network service.
Open the app and refresh the shared record when you need the latest available history. Do not rely on a push notification for urgent care coordination.
Keep reminders in their place
Notifications and reminders help with coordination. They do not diagnose, prescribe a potty schedule or prove that a child is ready.
Only the Family admin manages family settings. Invited Guardians can use eligible Premium notification and reminder controls, while Caregivers cannot.
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