Account

Delete Your OneStepTwo Account

Last updated: September 28, 2026

This page explains how to delete your account in OneStepTwo, the potty-training tracker for iPhone and Android, operated by Brandon Hogan. You can delete your account from the app at any time, or ask us to do it by email. Your OneStepTwo data is erased from our servers as soon as the deletion runs; deleting the underlying Clerk sign-in account is retried automatically in the background, and if it still can't complete we're alerted and finish it ourselves. The app tells you if it's still finishing. While that's pending, no device can use the account. Some provider-side and on-device records have separate cleanup paths described below.

Before You Delete: Cancel Your Subscription

Deleting your account does not cancel a Premium subscription. The App Store or Google Play keeps billing the person who bought it until it is cancelled in the store. If you bought the subscription, cancel it first:

  • iPhone (App Store): open the Settings app, tap your name, tap Subscriptions, select OneStepTwo, and tap Cancel Subscription.
  • Android (Google Play): open the Google Play Store app, tap your profile icon, tap Payments & subscriptions, then Subscriptions, select OneStepTwo, and tap Cancel subscription. You can also cancel at play.google.com/store/account/subscriptions.

If someone else in your family bought the subscription, only they can cancel it, from their own Apple or Google account.

How to Delete Your Account in the App

  1. Open the OneStepTwo app and sign in.
  2. Go to the Settings tab.
  3. Tap Delete my account, or Delete family account if you administer the family.
  4. Review the summary of what will be deleted, then confirm.

If you deleted the app, you can reinstall it from the App Store or Google Play, sign in, and follow the same steps. The backend deletion cannot be undone.

How to Request Deletion Without the App

If you can't use the app, for example because you no longer have it or can't sign in, email onesteptwoapp@gmail.com with the subject "Delete my account". Send it from the email address you use to sign in to OneStepTwo, or include that address in the message. We handle these requests by hand. We'll reply to that address to confirm the request comes from you, then delete the account and the data listed under What Gets Deleted below, and email you when it's done. We aim to finish within 30 days of confirming the request.

If you only used OneStepTwo in guest mode, without an account, your child's profile and entries are stored only on your device and we have no copy of them. To delete it, choose Delete all local data in the app's Settings, or uninstall the app.

What Gets Deleted

For a family you administer, the backend deletes child profiles, consent records, potty-training events, Sleep and Break records, related notification and preference records, device tokens, the family's subscription entitlement record, pending family invitations, and family-role records. For families where you are a caregiver, it removes your role and preference records and any pending invitation for your own email address in that family. It also deletes your device tokens on every device and your routine preference. We then have Clerk delete each family you administer and your Clerk user, including any Google or Apple sign-in connection stored there; this is retried automatically in the background, and if it still can't complete we're alerted and finish it ourselves. Your Clerk memberships are removed once those requests succeed.

Shared Family Data and Other Members

If you administer a family, deleting your account permanently erases that family for everyone in it: its children, their records, and the other members' access to them. The other members keep their own OneStepTwo accounts and any other families they belong to.

If you are a caregiver in someone else's family, you leave that family. Entries you logged there stay with that family, together with the account identifier that logged them, because they are part of that family's records. They are deleted when that family deletes those entries, the child's profile, or the family account.

Google and Apple Sign-In

Deleting your OneStepTwo account does not remove OneStepTwo from your Google or Apple account's own list of connected apps. To remove that connection yourself: for Apple, open iPhone Settings, tap your name, then Sign in with Apple, and choose OneStepTwo (or sign in at account.apple.com and open Sign-In & Security, then Sign in with Apple); for Google, open your Google Account's third-party connections page ("Your connections to third-party apps & services"), select OneStepTwo, and remove the connection.

What We Keep, and For How Long

  • Deletion record, kept indefinitely: the Clerk account identifier, the identifiers of any families you administered, and the deletion's status, retry details, and timestamps. It contains no family, child, or activity data. We keep it to confirm the deletion completed and to stop a delayed or retried request from another device recreating the deleted account's data.
  • Deletion audit record, at least 90 days: a limited record that a child, account, or membership deletion occurred. It becomes eligible for removal after 90 days and is removed the next time a later child or account deletion runs, so it may remain longer.
  • Entries in other families: as described above, entries you logged in a family you don't administer stay with that family.
  • Pending invitations: an invitation contains the invited email address, family identifier, selected role, and creation time. Invitations left behind in families that were deleted before September 28, 2026 are removed by a separate manual cleanup; other older invitations are described in the Privacy Policy.
  • Service providers: crash and diagnostic reports already sent to Sentry, our backend's request logs at our hosting provider, and records Clerk keeps about its own service are kept until that provider's retention period ends. Usage analytics linked to your account in PostHog are deleted with your account: we ask PostHog to delete them after your account deletion completes, and retry that request automatically. That includes earlier usage from any installation you signed in on. Usage from an installation that was never signed in is not linked to anyone, so it can't be found or deleted per person; it is kept for up to one year. Apple and Google keep their own records of purchases made through their stores under their own policies.
  • Copies on your devices: deleting your account in the app deletes the local records of the family in use on that device. If you have opened more than one family on a device, local copies of the others are not currently removed and can remain until the app is uninstalled. On your other devices, the app's local copy stays until the app next runs there. It then deletes that copy, except entries logged or changed on that device that had not yet been uploaded: those can be kept for 30 days and are deleted the next time the app is opened after that. Your device's own backups, such as iCloud or Google backups, can also include the app's local data. See the Privacy Policy for details.

Questions

Questions about deleting your account or your data? Email onesteptwoapp@gmail.com.